Privacy Policy

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect certain personal information, including:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details and purchase history
  • Personalization details you provide for your order
  • Device information, browser type, IP address, and website activity
  • Any information you voluntarily provide when contacting us

We collect this information to process orders, personalize products, provide customer support, improve our website, and communicate with you about your order.

Payment Information

Payments are processed securely through third-party payment providers. We do not directly store your full credit card information. Your payment details are handled by secure payment processors according to their own privacy and security practices.

How We Use Your Information

We may use your personal information to:

  • Process and fulfill your order
  • Create and personalize your Made to Mean piece
  • Ship your order and provide tracking information
  • Contact you about your purchase
  • Respond to questions or customer service requests
  • Improve our products, website, and customer experience
  • Prevent fraud or unauthorized transactions
  • Send marketing emails or promotional messages, only when permitted
  • Comply with legal obligations

Personalization Information

Because our products are personalized, we may collect names, dates, initials, photos, messages, or other custom details you provide. This information is used only to create your order, provide customer support, and improve our service.

Please make sure you have permission to use any names, images, or details you submit for personalization.

Sharing Your Information

We may share your information with trusted third parties that help us operate our business, including:

  • Payment processors
  • Shipping carriers
  • Website hosting and ecommerce platforms
  • Email and marketing service providers
  • Customer service tools
  • Fraud prevention or security providers

We only share information as needed to provide our services, fulfill orders, operate our website, or comply with legal requirements.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyze website traffic, and support marketing or advertising.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.

Marketing Communications

If you sign up for our emails or marketing messages, we may send you updates, offers, product launches, or promotional content.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Data Retention

We keep your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, business records, fraud prevention, and legal or tax requirements.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we have about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of certain marketing communications
  • Request information about how your data is used or shared

California residents may have additional rights under California privacy laws, including rights related to access, deletion, correction, and certain data-sharing practices.

To make a privacy-related request, please contact us at [your email here].

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete it.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of those third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.